Effective Date: August 6, 2026
At Keraman, operated by Heliconia Harvest LLP, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
Information We Collect
We may collect the following information:
Name:
Email address:
Mobile number:
Billing and shipping address:
Order details:
Payment information (processed securely through third-party payment gateways):
Device information, browser type, IP address, and website usage data:
How We Use Your Information
We use your information to:
Respond to customer enquiries
Provide order updates and support
Improve our website and services
Send promotional offers (only where permitted or with your consent)
Comply with legal and regulatory requirements
Payment Security
We do not store your debit card, credit card, UPI PIN, or banking credentials. Payments are processed securely through trusted third-party payment providers.
Sharing of Information
We do not sell or rent your personal information.
Your information may be shared only with:
Delivery and logistics partners
Payment service providers
Government or legal authorities when required by law
Cookies
Our website may use cookies and similar technologies to improve user experience, remember preferences, and analyse website traffic. You may disable cookies through your browser settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, misuse, alteration, or disclosure.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your information, where legally permitted
Withdraw consent for marketing communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children’s Privacy
Our website is not intended for children under 18 years of age without parental or guardian supervision.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Keraman
Heliconia Harvest LLP
Email: heliconiaharvest@gmail.com